The Managing Director, Ambrose Dlamini anchors both the directorate and the Executive management. Notably the only listed financial institution in the country. Investors have been reported to be scrabbling for shares on the Nedbank counter because of their confidence in Mr. Dlamini, his management team and the Board of Directors.

Nedbank Swaziland’s vision is ‘To be the leading bank in Swaziland with which everyone aspires to associate’. Underpinning the vision and strategy is the bank's values that drive our decisions and behaviours, namely integrity, respect, accountability, pushing beyond boundaries and being people-centred.

• The banks strategic focus encompasses all aspects of excellent customer service which includes focus on customer service, aggressively reposition and promote the Nedbank brand, re-engineer processes – cost efficiency, optimising and expanding delivery channels, growing the SME, business banking and retail mass market, developing customised solutions, embarking on strategic partnerships

• The Credit function focus on country credit limit and managing risk as an enabler

• Our overall human resources department is to become employer of choice

The banking industry is a dynamic industry and Nedbank intends to be on the forefront of change that will bring value to the client. Technology has provided a great opportunity for the bank to enhance its service delivery.

Nedbank continues to be a client-centered bank by offering differentiated financial services and customized products to chosen segments using appropriate processes through the sales department. The Sales function services all client segments namely high net worth affluent, middle, mass, schemes, institutional and small business segments.

Nedbank realizes that best practice Corporate Governance Principles will enable it to reach the performance level that it aspires to. Thus it fully subscribes to the principles of good Corporate Governance as outlined in the King II report. To this effect, Nedbank’s focus has been on the triple bottom line reporting, reporting not only on financial performance but also social, health, ethical and environmental aspects. The compliance function is tasked with managing the compliance risk within the bank through:

· Training

· Monitoring adherence to compliance standards

· Advisory services on compliance standards and requirements

· Managing regulator relations

· Legislative impact analysis

Human resource is crucial in the success of our organization as it enhances human resources effectiveness and effeciency.