Digital ways to bank

As a largely cash-based society, we know that bank notes change hands hundreds or even thousands of times during circulation. This makes handling cash risky, as we are exposed to an increased number of germs that may affect our health and
wellbeing. We also know that many of our clients are dependent on public transport and are therefore exposed to danger zones such as door knobs and handrails on taxis, which are not frequently disinfected. With that in mind, we'd like to encourage you to use our digital channels and other self-service options, so you can stay safe, doing your banking at home. Here are some easy and effective solutions:

Use the Nedbank Money App (Africa)  or Internet banking. You’ll be able to make local and cross-border payments, view transactions, check balances, find an ATM, and more. It’s easy, safe and fast to manage your account digitally. Alternatively dial *140*40# to do your banking using your phone. If you have not yet downloaded the Money App or set up your online banking, simply click on the link below. 

When you are not at home and have to make purchases in-store, here are some ways in which you can avoid using cash: Pay for purchases by swiping your Nedbank debit or credit card. Use the new Bank Card to Mpesa service. Dial *111# and follow the prompts/instructions

Where you may need to physically get access to services, most of our branches in major cities and towns remain open to serve you and all our ATMs are fully functional. We will continue keeping our branches and ATMs clean and disinfected for your safety.

We are mindful of the impact the COVID-19 pandemic is likely to have on our already strained economy and businesses and individuals at large. We will continue to be guided by our existing lending policies which offer a number of solutions designed to assist clients who may experience payment difficulties. These include making payment arrangements and debt restructuring. We aim to find the best possible solution while assessing each case on its own merit.

As always, we are concerned not only for your financial needs, but for your overall health and wellbeing. Continue to be safe and to follow the guidelines and precautionary measures that have been put in place during the COVID-19 crisis.